Customer Service Specialist

Your main responsibility will be to handle incoming inquiries, resolve issues, and provide top-notch customer support. You will work closely with other teams within Byteflies to make sure customer needs are met and exceeded. Your friendly demeanor, excellent communication skills, and problem-solving abilities will be key in delivering a positive customer experience.

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As the primary contact for our customers you will

• Through various channels, both by phone and in writing, ensure excellent service delivery and customer experience. You respond promptly to customer inquiries in a professional and friendly manner.
• You are a good listener, you ask the right questions, and you think proactively with the customer. Your listening skills and clear communication style are your tools to quickly identify the problem or customer need.
• You articulate solutions and advice efficiently and purposefully. For complex problems, you liaise with other colleagues and experts.
• You ensure accurate registration and handling according to existing processes and, where necessary, pass on relevant information to other departments.
• You enjoy taking initiative and thinking about future improvements.

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Do you tick the boxes?

• Does your day get better when you can advise customers on using our solutions and assist  them with answers for their questions and problems? 
• Does helping others, solving problems and answering questions give you a clear sense of achievement?
• Do you love communicating with people, both on the phone or in writing?
• Do you stay calm when customers don’t? 
• Are you patient and empathic?
• Does turning negativity into positivity give you joy?
• Are you fluent in Dutch, French and English?
• Are you tech savvy and interested in the technical aspects of our solutions? 
• Do you like to know the ins and outs of our products and service offering and use that expertise to assist our customers?
• Do you like admin and accurate logging of information? Do you have attention to detail and ability to work with accuracy? Do you like to put the finishing touches on things?
• Are you able to multi-task (on some level) and prioritize tasks effectively in a fast-paced environment?
• Are you an organizational and administrative talent? 
• Do you already have experience in customer support?

If you do, we want to get to know you. Let’s find out if you can be our superstar!

We offer

• A possibility to take part in our journey to enable out of hospital monitoring and the chance to have a direct impact on people’s health care
• A bunch of awesome colleagues who will challenge you to keep learning
• A working environment based on real autonomy & responsibility
• A hybrid work environment: our main office is in Antwerp: we come to the office when we want to and when we need to.
  Nobody will regulate your time in office vs remote work vs work with patients and hospitals/doctors. During the onboarding period we will ask you to be in the office a lot so that you can get to know our products, your colleagues and our way of working.
• A competitive salary and benefits package is of course part of the deal

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